Returns Policy

WARRANTY
We offer 3 month warranty on our used items and 12 months manufacturers warranty on our New items.  All items sold on our store have been through a thorough quality check procedure.  However sometimes there may be issue outside of our control where an item may need to be returned for exchange or refund.  Please contact us as soon as you believe there is a problem with your item and we will happily talk through the best way to rectify this issue.  

 ​International Trade Supply Pty Ltd
ABN:  73 606 303 403
30A St Georges Road (enter from Showers St) Preston VIC 3072
Phone:  Paul 0410 625 737 or Adrian 0408 998 361
sales@itsstore.com.au

WHAT can be returned?
ITS (International Trade Supply) will only accept returns for Faulty equipment (as deemed by ITS), failure to research product or purchasing of inncorrect product will not warrant a return to ITS.

WHEN do items need to be returned by?
Returns must be arranged within 3 days of receipt of delivery.

WHERE do items need to be returned to?
International Trade Supply, Preston Melbourne Victoria 3072.

HOW do customers return items?
Returns will be via same courier as orginal delivery unless otherwise approved by International Trade Supply.

SHIPPING for returns?
If items is faulty shipping return will be paid by ITS, if item is damaged, used, broken or outside specified time frame all shipping costs will be charged to the buyer.

CREDIT for returns?
If product is deemed faulty (by ITS) on delivery a full refund will apply. If product has been damaged or used no refund will apply.

Instore return option?
Items can be returned to International Trade Supply, Preston Melbourne Victoria 3072.

Packing materials?
Returns must be packed and protected for returns as per orginal delivery.